The premier destination for specialty coffee tools

General information – F.A.Q.

Pricing

Are your prices including VAT?

All our prices are including 21% Dutch VAT.

If you buy as a company within the European Union you can enter your VAT-number. If it is valid, the delivery will be an Intra-cummunity delivery without VAT. You can see this already in your shopping basket.

If you buy from outside the European Union the price will also be without VAT. You can see this already in your shopping basket.

Please note, that the shipping address is determining the way this is handled.

Return Policy

What is your return policy?

 

Returns and exchanges are welcome within 14 days. We want to make sure everyone receive a quality product, so if your purchase doesn’t live up to our promise, we accept returns or help resolve any problem you might have. This return policy applies to items purchased directly through our website only, so if you bought something from somebody else, they should be your first point of contact.

The shipping costs are for your own account.

For further assistance contact us.

 

Shipping Information

When will I receive my purchase after I placed an order?

 

The time it may take for your purchase to reach you may vary. After you placed an order, it usually takes up to 1-2 working days to process and ship it. In the Netherlands the delivery time will be 1-3 working days. In the rest of Europe the delivery time will be about 3-7 days, depending on the shipping methods. We do not take any responsibility for postal delays.

Do you ship internationally?

 

Yes, we deliver to almost any country in the world. Check the section with shipping information for more details. Also please note, that in case of warranty the shipping costs are for your own account.

Customs Charges

 

If the customer’s country or region charges fees like import tariff, value added tax, customs handling fees, etc, the customer will have to bear the charge(s). The actual value of the parcel will be report on the custom documents, and the fees will be collected by the Post Office or courier service provider of the customer’s country or region. In case the delivery of an order is delayed due to customs, we bear no responsibility on this circumstances. We do not issue any proof of export documents, such as proof of country of origin, or export visas.

Undeliverable Orders

 

Occasionally orders are returned to us as incorrect address, failed delivery attempts, refuse to pay tax / unable to make import declarations or parcel refused by recipient. When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee and 15% of the value of products as handling charges. We can re-ship orders that are returned to us as undeliverable or unclaimed. Customers are responsible for the re-shipping fee. The re-shipping fee is base on the original shipping method used for your purchase.

Sales & Distribution

Would you be interested in reselling?

 

If you are interested in being reseller of some of our products, please contact us. We will get back to you asap.